Yesterday was enlightening. I was called into the office. I was surrounded by my store manager, my ops/hr manager and my merchandise manager. We all know what this means. Either you are getting promoted or you are being put on warning. I was the latter. Seems my skills set is subpar, I can’t prioritize worth…
Tag: retail
I’m sorry (I guess)
Yesterday was a weird day. I go through a myriad of moods and emotions as most humans do but yesterday was a weird day. When you work in customer service, you have to have this facade of being a very happy and amiable person. Problem is with me, I am very sensitive to those around…
” I need to touch or smell it”- story 4
Now, I know that when you go out and shop, you sometimes have the ability to touch items. But in retail, it seems humanity is the epitome of bad touch. Time: 1:09 pm Location : Midwest Store: (protected) Area of store : Beauty Observation: There is huge shelf of fragrances. Most are secured in an…
“I found it like this”- story 3
Working in retail, you will get used to a series of messes. This story is no exception. Time: 10:23 am Location : NYC Store: ( protected) Area of store : Coats Observation: Two women decided to try on coats. As they are trying on they just decided the hangers were not good enough. They proceeded…
“But I’m on the phone” – Story 2
Cell phones have made our lives easier but they have also increased the level of rudeness in people. Time: 12:34 Location: Midwest Store 😦 protected) Area of store: Cash Register Observation: I was covering someone’s lunch break at the cash wrap. I have rung at least about 15 people before she arrives. I hear the…
“Bag lady” – Story 1
People watching has always been a favorite pastime but working in retail only enhances it. Unfortunately, it is not in a good way. I have decided that it would be fun to just talk about the random things you see as someone who works in retail. ( Names have been changed or added to protect…
Clean up in shoes, women’s, kids or wherever
My background is in retail. I worked retail for most of my life whether in store or corporate. Being in the service industry is thankless. People have no manners or respect these days. “The customer is always right” has haunted the service industry since it was uttered. These days, people assume that means that companies…
The customer is always right……. Until you ask someone who works in the service industry
copyright: Saustex.com We all know this industry very well from the annoying telemarketer calls to going out to your favorite shop or restaurant. Customer service in aspect as has been around for centuries. The funniest aspect though is when Harry Gordon Selfridge came up with the term ” The customer is always right”. Just for a little…
TheOGBklynGirl 